James Brown is a seasoned professional in marketing automation and client services, currently serving as Professional Services Manager at SugarCRM since May 2019. In this role, James ensures the successful implementation of Sugar Market and other products while enhancing customer engagement and satisfaction. Prior experience includes roles at Salesfusion, where James worked as a Marketing Automation Consultant and Client Success Representative, offering technical support and implementation services. Previous positions include Head of Client Services at Profunnel, Product & Operations Consultant at MSC Cruises, and Project Manager at Euro RSCG 4D GmbH, emphasizing expertise in training, technical advice, and email marketing. James holds an HND in Tourism Management from London Metropolitan University and a GNVQ in Tourism and Travel Services Management from John Leggott College.
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