Lizzy Overlund is an accomplished professional specializing in business transformation, customer experience, and operations. Currently serving as the Customer Strategy & Operations Director at BigPanda, Lizzy focuses on enhancing IT incident management through AI and machine learning. With prior roles including Senior Director of Global Business Transformation at SugarCRM and Senior Customer Success Manager at Oracle, they have extensive experience in leading cross-functional initiatives, optimizing customer success programs, and driving company-wide transformations. Lizzy has demonstrated expertise in mergers and acquisitions, customer retention, and operational scalability within investor-backed environments.
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