Pei Sheng

Pei Sheng, Peh is a skilled Customer Success Manager currently at SugarCRM since September 2022, focusing on renewals and upselling for channel partners and direct customers across the Asia-Pacific region, including Australia, Singapore, Malaysia, India, the Philippines, and Greater China. Prior to this role, Pei served as the Customer Success Team Manager at The Access Group from March 2019 to August 2022, contributing to the company's expansion in the Asia Pacific following the acquisition of Sage Group's operations. Earlier experience includes positions at Intuit as Support Team Leader and Customer Success Specialist, where effective customer support was delivered using Salesforce CRM for a global clientele, alongside the development of a chatbot, QuickLion, to enhance customer service. Pei holds a Bachelor's degree in Accountancy with Honours from the Singapore Institute of Technology and obtained a diploma in Accountancy from Ngee Ann Polytechnic, where a Diploma Plus Certificate in Quantitative Methods & Economics was also earned.