Raphael Barbo is an experienced professional in customer experience and technical support strategy, currently serving as Vice President of Technical Support Strategy & Operations at SugarCRM since May 2025. Additionally, Raphael is an Advisory Committee Member for the Customer Experience Certificate Program at the University of Colorado Boulder - Leeds School of Business. Prior roles include Global Director of Customer Experience Strategy and Operations at Quizlet, Director of Customer Experience - Americas at Xero, and Customer Experience Manager at UiPath. Other positions held encompass product advisory roles and various management roles at companies including RemoteLock and MSC Mediterranean Shipping Company. Raphael holds a Bachelor of Business Administration in International Business from Universidade Paulista and has completed a Web Application Development program at Turing School of Software & Design.
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