Romney Lai is an experienced professional with a diverse background in customer experience, technology management, and consultancy. Currently serving as a Customer Experience Consultant at SugarCRM, Romney also founded and manages Yuki Consulting Pty Ltd, focusing on helping organizations streamline and automate customer engagement through data analysis. Past roles include Business System Analyst at Uniting and Senior Product Manager at Bluechip Infotech, along with significant positions at Squiz where Romney contributed as CRM Business Manager for ANZ and National Manager for Customer Insights in New Zealand. As the founder of InsightfulCRM, a leading SugarCRM partner in Australia, Romney has extensive experience in both the technical and operational aspects of customer relationship management. Educational qualifications include a Graduate Certificate in Accounting and Finance from the University of Technology Sydney, a Master's degree in Technology Management from UNSW, and a Bachelor's degree in Computer System Engineering from the University of Technology Sydney.
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