Todd Ettelson

Todd Ettelson has a solid background in customer success and professional services. Todd is currently working as a Customer Success Director at SugarCRM. Prior to that, Todd was an Enterprise Customer Success Manager at SmartRecruiters.

Before joining SmartRecruiters, Todd worked at Automation Anywhere as a Senior Customer Success Manager, where they were responsible for ensuring renewals and driving upsell in strategic accounts. Todd also conducted QBRs with senior leadership and collaborated with Product Managers to implement customer feature requests.

Earlier in their career, Todd held the position of Senior Customer Success Manager at Acrolinx, where they focused on ensuring renewals and driving upsell in strategic accounts across the US and EMEA. Prior to that, they served as the Director of Professional Services at Acrolinx, where they led a team and implemented departmental processes and project management software.

Overall, Todd Ettelson has a strong track record in customer success and has demonstrated their ability to drive customer satisfaction and business growth.

Todd Ettelson holds a Bachelor of Arts degree in History from Brown University, which they obtained from 1986 to 1990. Todd later pursued their Doctor of Philosophy (PhD) in European History at the University of Michigan - Rackham Graduate School from 1993 to 2002. In 2002, Todd attended Stanford University and earned a Master of Arts (M.A.) degree in International Education Policy, completing their studies in 2003. Additionally, they have obtained certifications in SmartRecruiters Administration, Customer Analytics from The Wharton School, and PRINCE2 Foundation (Project Management) from The Prince2 Academy.