Lidia Vasconcelos

Lidia Vasconcelos has extensive experience in project analysis and customer service, currently serving as a Digital Channels Project Analyst at SulAmérica since March 2015, where responsibilities include chatbot curation using IBM Watson. Previous roles at SulAmérica include Product Owner for Digital Channels, Junior Customer Service Analyst, and Junior Relationship Analyst focusing on NPS evaluations to enhance customer experience. Earlier in her career, Lidia worked as a Customer Service Operator, handling health insurance inquiries. Lidia's educational background includes a specialization in Product Management from Anhanguera Educacional and a degree in Organizational Psychology from Universidade Anhembi Morumbi, complemented by a qualification in Human Resource Management.