Steven Bernal

Steven Bernal has a strong background in customer service management and leadership roles. Steven began their career at DISH Network as a Technical Support Team Lead from 2008 to 2011. Steven then joined NRG Energy where they worked on acquisitions and special projects from 2010 to 2012. After that, they joined Entrust Energy as a Customer Service/Collections employee from 2012 to 2013. Steven then moved to Summer Energy, where they held various positions. Steven started as a Customer Service Supervisor from 2013 to 2017, then became a Customer Service Manager from 2017 until their most recent role as the Director of Customer Service, which they assumed in October 2021. In their current position, Steven focuses on achieving customer service objectives by recruiting, training, and motivating employees, implementing process improvements, and monitoring service metrics.

Steven Bernal attended Houston Community College from 2009 to 2011. Following this, they enrolled at the University of Houston-Downtown and studied there from 2011 to 2013. The provided information does not indicate the specific degree or field of study pursued by Steven during their time at these institutions.