Rosa Cruz

Rosa Cruz is an experienced professional in customer service and account management, currently serving as the Community Account Manager at Summit Broadband since March 2023. In this role, Rosa manages customer experiences for property management and boards of bulk communities. Prior to this position, Rosa worked at BullsEye Telecom as a Client Service Specialist, providing resolutions and handling billing disputes. Rosa has a background with Summit Broadband in various roles, including Community Support Liaison and Technical Support Specialist, where problem resolution and enhancing customer experience were key responsibilities. Additional experience includes serving as an Outpatient Specialist at the University of Rochester, Strong Memorial Hospital, and various technical support and leadership roles at Bright House Networks. Rosa holds an Associate of Arts degree in Information Systems from Strayer University, completed in 2018.