Ivan D. Mazo

Ivan D. Mazo has a diverse range of work experience in the field of information technology. Ivan D. started their career in 2013 as an IT Support Technician at Kean University, where they provided IT support to users on campus, resolved software and hardware issues, and configured workstations. Ivan D. also played a key role in creating and updating operating system images for multiple labs on campus.

In 2017, Ivan joined Lazard as a Helpdesk Analyst, where they served as the first point of contact for users worldwide. Ivan D. provided support through various channels such as phone, email, and remote desktop control. Ivan D. was responsible for documenting and tracking problem-solving procedures in the ticketing system and assisting users remotely with tools like windows remote assistant and Citrix GoToAssist.

Later in 2017, Ivan joined Francis E. Parker Memorial Home as a Desktop Support Analyst, where they played a crucial role in supporting end-users with their desktop-related issues.

From 2017 to 2021, Ivan worked at Third Bridge Group Limited as a Desktop Support Engineer. During this time, they provided technical support and troubleshooting for desktop-related issues.

Most recently, Ivan joined SumRidge Partners in 2021 as a Systems Analyst, where they are currently working. Further details about their roles and responsibilities in this position are not provided.

Ivan D. Mazo completed their Bachelor of Science (BS) degree in Computer Science at Kean University from 2013 to 2016. In 2015, they also participated in the NSF/DoD Research Experience for Undergraduates (REU) program at City University of New York-College of Staten Island.