Arno Papenheim is an accomplished professional with extensive experience in user research and psychotherapy. Currently serving as the Global Head of Research at SumUp, Arno has previously held roles such as Global User Research Lead and Principal User Researcher. At Gymondo GmbH, Arno implemented comprehensive research methodologies that shaped product strategies and enhanced cross-department decision-making. Prior experiences at Native Instruments involved leading user research initiatives that improved customer satisfaction for numerous products. Arno's background in psychotherapy includes several years as a licensed therapist, developing treatment plans and utilizing various therapeutic methodologies. Arno holds a Master's degree in Psychology and Psychotherapy from the University of Bern and has additional qualifications from the German Association of Behavioral Therapy and the University of Regensburg.
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