Igor Costa

Igor Costa is an experienced business operations professional currently serving as a Business Operations Sr Analyst at SumUp since August 2018, where responsibilities include driving data-informed operational strategies for customer service channels in Brazil, achieving a 90% accuracy rate in demand volume predictions, and focusing on resource optimization and customer experience improvement. Previous experience includes various roles at Uber, TeleTech, Xerox, and Outback Steakhouse Brasil, demonstrating a strong background in operations, customer support, team leadership, and technical support. Igor holds a degree in Superior Tecnologia em Gastronomia from Centro Universitário Senac and has furthered education through Harvard Business School Online and Universidade Anhembi Morumbi.