Simona Meshkova

Simona Meshkova is a seasoned professional with extensive experience in customer onboarding and quality assurance, currently serving as a Senior Onboarding Agent at SumUp since June 2017. This role entails communicating with newly registered customers in French, reviewing registration documents, and training new agents while liaising with internal and external parties for complex queries. Previously held positions at SumUp include Quality Assurance Specialist and onboarding roles that involved performance assessment and training. Prior to SumUp, Simona worked as a Junior Business Analyst at TINQIN, and held customer service roles at Coca-Cola Enterprises, Sofica Group, and Ingram Micro. Academic qualifications include a Master's degree in Work and Organizational Psychology and Bachelor's degrees in Business Administration with French and Business/Managerial Economics from prestigious institutions.