Don Orfinada

Don Orfinada has extensive experience in IT Service Management, currently serving as the Director of IT Service Management for Asia at Sun Life since May 2017, overseeing operations across Hong Kong, Philippines, Indonesia, and Vietnam. A background includes roles as IT Services Manager at Converga Pty Ltd, IT Team Manager at CGI, and IT Asset Management Analyst at Deltek, demonstrating a strong focus on service delivery, operational efficiency, and customer support. Don's expertise encompasses managing service desk operations, developing asset management procedures, and leading teams to enhance service quality and compliance. Educational background includes a degree in Computer Technology from Rizal Technological University.