Laurna Morrissey

Laurna Morrissey holds a Bachelor of Arts in Political Science and French from Trent University, as well as a Bachelor of Arts in French Studies from the University of Nantes, France. Currently serving as Manager of Group Benefits Administration at Sun Life Financial since April 2015, Laurna has achieved significant accomplishments, including reducing staff turnover from 26% to 4%. Previously, Laurna held various leadership roles at Sears Canada, including National Manager of Field Operations, where responsibilities encompassed business forecasting and customer experience, and District Manager of Sales Service & Operations, noted for driving superior customer service and sales growth. Laurna's career also features roles such as Branch Manager and Area Installation Manager, consistently demonstrating expertise in operations, performance management, and customer-focused service throughout a diverse range of positions in the retail sector.