Monica Gonzalez

Monica Gonzalez has a diverse work experience spanning different industries. Monica currently works at SunFire as a Carrier Account Manager, where they oversee strategic Carrier partners and ensures client retention and long-term growth. Prior to that, they worked at WelbeHealth as the Marketing, Outreach, and Enrollment Director, where they managed all outreach and enrollments for a senior health program. At eHealth, Inc., Monica served as a Supervisor, Licensing, where they implemented and onboarded the Vendor Partner Licensing Program. Monica also supervised a remote team and managed agents' licenses and certifications. Monica held the role of Supervisor, Operations at Blue Shield of California, overseeing a team of call center agents and ensuring compliance with service level agreements. Monica also completed a management trainee program at Blue Shield, gaining experience in customer service, claims, and installation & billing. Before that, they worked as an Admissions Representative at ITT Technical Institute, conducting interviews and assisting students with the enrollment process. Monica's career started at CargoBarn Inc. as an Account Manager, where they maintained customer relationships, exceeded sales goals, and addressed service delivery issues.

Monica Gonzalez has a Bachelor of Arts degree in Business Management from Fresno Pacific University. Monica also participated in a Study Abroad Program in Salamanca, Spain through Fresno City College. No specific years or degree information were provided for either educational experience.