Yanely N.

Yanely N. is a skilled IT Support Specialist at SunFire, Inc. since May 2021, with previous experience as a Help Desk Support Technician for the City of Dubuque, Iowa, where Yanely implemented the first ITIL ticketing system and conducted training seminars. Prior roles include serving as a New Employee Onboarding Coordinator at Blue Cross and Blue Shield, where Yanely mentored new employees and improved onboarding accuracy, and as an IT Help Desk Analyst, achieving high resolution and satisfaction rates. Yanely also held positions as an Office Assistant at the College of Lake County and Sortation Associate at Amazon MKE5, demonstrating adaptability and organizational skills. Educational qualifications include a Bachelor of Science in Computer Forensics and Security from the University of Dubuque and ongoing studies at Skillcrush.