Shirley Griffith

Shirley Griffith has a diverse work experience spanning several industries and roles. Shirley started their career in 1988 as a Customer Service Representative/Cashier at Safeway Inc. Shirley then transitioned to the role of Application Monitoring/Technical Support Analyst, where they provided support for computer systems, telephony, and mainframe systems. Shirley later worked as a Technical Services Analyst at Trax Retail Solutions, assisting clients with software installation, troubleshooting, and training.

In 2004, Shirley joined TSYS Acquiring Solutions as a Technical Writer/PC Support Specialist. Shirley'sresponsibilities included optimizing procedures in databases and creating project plans. Shirley also designed and updated an online help documentation system.

From 2006 to 2009, Shirley worked as a Senior Analyst for Application Infrastructure Monitoring at Bank of America. Shirley supervised infrastructure continuity and performance, resolved alerts, and conducted quality assurance testing. Shirley also developed and conducted training programs for new employees.

Shirley then joined Sunflower Farmers Market as an IT Point of Sale (POS) Analyst in 2009, before moving on to SMCI as a Senior Technical Analyst in 2010. In this role, they provided strategic leadership for infrastructure continuity and performance in a large-scale data center.

From 2011 to 2019, Shirley worked at The University of Arizona as an Information Technology Manager and Senior System Administrator. Shirley was responsible for managing the coordination and schedule of production batch processing using Control-M in a distributed environment. Additionally, they ensured accurate documentation, change management, and coordination of audits.

In 2019, Shirley joined Delta Air Lines as an IT Systems Engineer, specializing in Batch Scheduler BMC Control-M. Shirley was responsible for managing batch scheduling operations.

Most recently, Shirley worked at SunStream Business Services as an Operations Analyst - Batch Scheduler BMC Control-M in 2020.

Shirley Griffith pursued their education chronologically as follows:

1. University of Phoenix (2020-2023): Shirley Griffith obtained a Master of Science (MS) degree in Management Information Systems from the University of Phoenix. This course of study lasted for three years.

2. Arizona State University (2008-2010): Shirley completed a Post-Baccalaureate Certificate program in Multimedia and Technical Communication at Arizona State University. The duration of this program was two years.

3. University of Arizona (1993-1996): Shirley Griffith earned a Bachelor of Arts degree from the University of Arizona. Shirley'smajor fields of study were Communication and Political Science. Shirley spent three years pursuing this undergraduate program.

4. Blue Ridge High School: No specific duration or degree information is provided regarding Shirley Griffith's attendance at Blue Ridge High School. Therefore, it can be inferred that they completed their high school education at this institution, but the exact years of attendance and any obtained degree are not specified.

In addition to their educational degrees, Shirley Griffith also obtained a certification in ITIL Foundation Certificate in IT Service Management (v4) from AXELOS Global Best Practice in December 2022.