Sunweb Group is one of the travel groups in Europe with more than EUR 600m in turnover. It is the driving force behind numerous brands operating within seven international markets: The Netherlands, Denmark, Sweden, Belgium, United Kingdom, Germany and France. Sunweb is the flagship brand of the group.Sunweb is a pure online player for packagedholidays towards sun and winter sport destinations.Sunweb Group employs approximately 500 individuals and sends more than 400 representatives on to various holiday destinations to support its customers. The Sunweb Group has a pan-European identity with its tour operator activities based in Zurich, headquarters and back-office in Rotterdam, software and web development in Girona and various sales offices around Europe. The combination of a centralized organization, unique self-contracted content and strong online business model has resulted in over one million happy clients for Sunweb Group each year.

Travel & Leisure

Sunweb Group

Sunweb Group's headquarters in Zürich, Switzerland

This department is responsible for enhancing and overseeing customer interactions and satisfaction across all touchpoints.

Customer Experience

The Digital Product Development Team at Sunweb Group is responsible for creating and enhancing the online platforms that facilitate customer interactions with the company's travel offerings. This team, composed of product owners, software developers, and analysts, collaborates to design user-centric digital experiences while integrating data-driven insights to optimize e-commerce and partner connectivity. They focus on developing robust software solutions that support the group's strategic goals and improve customer satisfaction across diverse European markets.

Digital Product Development Team

The Customer Care Team at Sunweb Group is dedicated to ensuring a seamless and positive experience for travelers across Europe. This team addresses inquiries, resolves issues, and provides support before, during, and after clients' trips, leveraging their expertise to enhance customer satisfaction. They play a vital role in managing customer feedback, billing inquiries, and post-travel care, contributing to the overall mission of delivering memorable holiday experiences.

Customer Care Team

The Finance and Accounting Team at Sunweb Group plays a crucial role in managing the financial health of the organization. This team handles a range of responsibilities, including accounts payable and receivable, financial reporting, contract management, and revenue analysis. By ensuring accurate financial processes and providing strategic insights, they support the company's growth in the competitive travel industry and contribute to maintaining the operational efficiency of Sunweb Group’s various brands across Europe.

Finance and Accounting Team

The Marketing and Content Team at Sunweb Group plays a pivotal role in enhancing the brand's online presence and driving customer engagement across its diverse markets. This dynamic team focuses on creating compelling content, executing targeted digital marketing campaigns, optimizing e-commerce strategies, and leveraging online advertising to attract and retain customers. By fostering a strong and cohesive brand identity, they aim to optimize the customer experience and increase bookings for Sunweb's holiday offerings.

Marketing and Content Team

This department is responsible for managing client accounts, ensuring customer satisfaction, and driving retention and growth.

Account Management

The Data and Analysis Team at Sunweb Group is responsible for harnessing and interpreting data to drive informed business decisions across the organization. This team analyzes customer behavior and preferences, enhances personalization strategies, and optimizes marketing efforts to increase customer engagement and satisfaction. By developing robust business intelligence solutions, they enable various departments to leverage data insights, enhancing operational efficiency and supporting the growth of Sunweb's diverse brands in the competitive travel industry.

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Other teams

Digital Product Development Team

Customer Care Team

Finance and Accounting Team

Marketing and Content Team

Account Management

Data and Analysis Team