Adrian Uricariu

Adrian Uricariu has a solid work experience in various roles within customer support and sales. Starting in 2015, they worked as a Technical Support Agent at CGS Romania, providing technical assistance to customers in North America. Adrian then joined Pathwwway in 2017 as a Sales Specialist, where they contributed to increasing customer deposit frequency and value through daily interactions and coordinated sales efforts with team members and other departments. In 2019, Adrian became a Shift Manager at Blue Chameleon Tech, leading a customer support team and implementing new practices and procedures to enhance customer experience. Currently, they hold the position of Customer Support Team Lead at Superbet, where they coach and manages a team of customer support agents, cooperates with other departments, and conducts coaching sessions to improve team results.

Adrian Uricariu completed a Google Data Analytics program at Google from 2022 to 2023. Prior to that, they studied Mechanical Engineering at Colegiul Transilvania Brasov, focusing on related technologies and techniques. In terms of certifications, Adrian obtained the following: Think Outside the Inbox: Email Marketing from Coursera in February 2023, Business Writing from Coursera in January 2023, Excel Skills for Data Analytics and Visualization Specialization from Macquarie Business School in January 2023, and Learning How to Learn: Powerful mental tools to help you master tough subjects from Coursera in January 2023. In addition, Adrian holds an EF SET Certificate, although the specific details regarding its attainment are unavailable.