Rafael Rimola

Rafael Rimola's work experience is as follows:

- At Supercell, they worked as a Player Support Vendor Manager, responsible for managing vendor relationships for Korean and Chinese Player Support. Rafael focused on delivering a high-quality player experience and improving contract management for non-Player Support vendors.

- At Webhelp OneLink, they held multiple roles, including Director of Business Development, where they drove account growth and supported RFI & RFP processes. As Director of Operations, they ensured operational excellence across multiple LATAM geographies for major clients in the technology industry. Rafael also served as an Account Manager, overseeing a contact center team responsible for customer service and tech support. Prior to that, they were an Operations Manager.

- At Xerox, they worked as an Account Operations Manager.

- At TELUS International Central America, they held roles as an Operations Manager, overseeing operations at two sites, and as a Training Manager, where they managed English improvement and communication training and led process optimization and reporting for the department.

Rafael Rimola holds a Master of Business Administration (M.B.A.) degree from ESI School of Management, which was obtained in the year 2015. Their focus of study during their MBA is not specified. Prior to that, they earned a Bachelor of Business Administration (B.B.A.) degree in Computer Science from Universidad Galileo. Rafael attended the university from 2008 to 2013. Additionally, Rafael Rimola obtained a certification as a Certified Professional Manager in Workforce Management Training from COPC Inc. in March 2021.