Kent Lai

Kent Lai is a skilled System Engineer at Supermicro, with prior experience as a Technical Support Engineer at Synology, where significant contributions included resolving over 85% of technical issues for Linux-based NAS products and creating knowledge base articles that reduced support inquiries by 25%. Earlier, as an Applecare Advisor at Apple, Kent provided customer support for operating system and account issues, effectively utilizing communication skills to address complaints and enhance customer experience through organized feedback reporting.