Bill Armstrong

Bill Armstrong has over 9 years of experience in technical support, excelling in customer service and complex problem-solving. With a strong background in network and system administration, storage architecture, and hardware troubleshooting, they have held various leadership roles, including Technical Support Escalation Manager at Experlogix and Business Critical Support Manager at Pure Storage. Bill has a track record of developing and implementing effective training programs and escalation procedures to enhance team performance and customer satisfaction. They hold an Associate's degree in Network and System Administration from ITT Technical Institute and are actively seeking new opportunities to further leverage their skills in a dynamic environment.