Amy Spagnolo is an accomplished professional in customer support and success, currently serving as an Enterprise Support Manager at Amazon Web Services (AWS) since January 2025, where strategic leadership and technical oversight are provided to enterprise-level clients. In addition to this role, Amy is a Growth Coach at Catalyst Software and actively participates in the Support Driven community, enhancing networking opportunities within the industry. Prior experience includes positions such as Director of Customer Support at Forecast and Workday Peakon Employee Voice, along with managerial roles at Workday and Zendesk. Amy's journey began with foundational roles in customer service and support, notable for building and leading teams across various companies and regions. Educationally, Amy has a diploma in Tourism Business Operations and furthered language studies in Danish.
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