Hilary Dudek

Hilary Dudek is a seasoned professional in customer experience and operations, currently serving as the Head of Customer Experience at Gamma and a Product Advisory Board Member at Intercom. With extensive experience in customer support leadership roles at companies such as Sana and Glooko, Hilary has consistently achieved high customer satisfaction rates while implementing cost-efficient strategies and enhancing team performance. Notable accomplishments include leading teams to maintain exceptional CSAT scores, reducing costs to serve significantly, and fostering collaboration across departments. Additionally, Hilary is involved with several advisory councils and is an active member of the Support Driven community. Hilary holds a Bachelor's Degree from Oakland University.