There’s huge potential in the new chapter of AI-powered customer service. But it will only be captured by companies that can shake up the industry models that hold back innovation.

We’re a group of founders who have worked in customer experience for years. Our tech and our people have served billions of customers and provided exceptional service across the world. 

Crescendo is our vision for finally changing what’s held us back before. 

We’re combining the most advanced AI technology with the best human agents to provide a blended experience. We’re eliminating the separation between the contact center and the technology provider.  With everything orchestrated together, we can dramatically accelerate improvements to agent and customer experience.

That means customer service that’s more in sync, easier to manage, and more tightly integrated than ever before.

And our customers will only pay for positive outcomes. It’s a brilliant harmony of AI and CX. 

AI/ML

Call Center

Consumer Services

Technology

Crescendo

Matt Price

Nicole Powell

Brittni Miller

Sarah Ellenberg

Ian P. Sharpe

Tom McConnell

Keoni H. Lima

Katherine Posadas

Giulia Gasparin

Inti Reyes

Jaquelinne Müller

Karissa Campbell

Siddhant Dang

Lael Halasz

Slava Zhakov

Tod Famous

Crescendo

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Teams

Offices