Susan P. is an experienced leader in customer operations and experience, currently serving as the Founder of The Moxie Lab since August 2025, where work involves consulting and leading entrepreneurial initiatives. Concurrently, Susan is a member of Support Driven and a Leadership Circle Member at Neythri.org, which promotes the advancement of South Asian professional women. Previous roles include Senior Director of Global Customer Experience at ActiveCampaign, Director of Global Customer Support at Juul Labs, and Director of Global Operations Training and Quality at Groupon. Susan holds a Master of Business Administration from The International School of Management and a Bachelor of Engineering in Chemical Engineering from Bangalore University. Susan is recognized as a COPC Certified Implementation Leader with expertise in transforming customer experience through strategic training and quality assurance initiatives.
This person is not in the org chart
This person is not in any teams
This person is not in any offices