SupportLogic delivers the world’s first continuous service experience (SX) management platform that enables companies to understand and act on the 'Voice of the Customer’ in real-time to immediately improve service delivery and build healthy and profitable customer relationships.

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Information Technology

SupportLogic

SupportLogic's headquarters in San Jose, CA, United States

This department develops and maintains software applications and systems.

Software Engineering

This department focuses on managing and optimizing business processes and operational procedures across the organization.

Business Operations

This department focuses on developing and implementing growth initiatives and strategic partnerships to enhance the organization's overall performance.

Growth and Strategy

The Product Management Team at SupportLogic is responsible for guiding the development and enhancement of the SX management platform. This team collaborates closely with design, engineering, and customer insights to define product vision, prioritize features, and ensure that user feedback drives continuous improvement. By aligning product strategy with customer needs, they aim to enhance service delivery and foster strong customer relationships.

Product Management Team

The Software Development Team at SupportLogic is responsible for designing, developing, and maintaining the continuous service experience (SX) management platform. This team leverages modern technologies and practices, including machine learning, to analyze and act on customer feedback in real-time, ensuring enhanced service delivery and fostering strong customer relationships. They collaborate closely with other departments to integrate innovative solutions, optimize platform performance, and ensure robust security and quality assurance across all software products.

Software Development Team

This department provides strategic guidance and insights to enhance organizational decision-making.

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Business Operations

Growth and Strategy

Product Management Team

Software Development Team

Advisory Council