Jay Downes

Jay Downes is an experienced professional with a strong background in technical services and client support within the medical software industry. Currently serving as the Director of Client Services and ASC Support at Surgical Information Systems since May 2017, Jay previously held multiple roles at SourceMedical from February 2006 to April 2017, including Director of Technical Services and Director of Client Services in the Surgery Division. Key responsibilities included executing call center service platforms, enhancing productivity, and ensuring quality service delivery. Additionally, earlier career roles included extensive experience in application support, service technician duties, and network administration. Educational credentials include studies at Southern Connecticut State University and the University of Connecticut.