Johanna Flynn

Johanna Flynn is an experienced Learning and Development Manager currently with Surgical Notes since April 2022, where contributions include co-developing a comprehensive Revenue Cycle Management onboarding training program and creating ongoing learning content using Articulate 360 and PowerPoint. Prior roles at RSource - Healthcare Receivables Management included Team Lead II, where Johanna significantly reduced Medicare rejected claims by 30% through trend monitoring and engaged remote teams via Microsoft Teams. Johanna's career began at Kentucky Medical Services Foundation and included progressive positions in accounts receivable and customer service, culminating in expertise in facilitating patient financial responsibility regarding Durable Medical Equipment. Education includes a Bachelor’s degree in Business Administration and Management from Morehead State University and an Associate’s degree from Bluegrass Community and Technical College.