Laura Castellanos

Laura Castellanos is a seasoned professional with extensive experience in product support, customer success, and marketing. Currently serving as a Senior Product Support & Customer Success Assist Specialist at SurveyMonkey, Laura effectively manages billing inquiries and cancellation requests for Enterprise customers in the EMEA region, while also mentoring new hires and facilitating communication on Learning & Development projects. Previous roles include Office Administrator & Marketing Assistant at The Horner School of English and Community Manager Specialist & Marketing Assistant at GoConqr, where Laura demonstrated skills in customer engagement, sales optimization, and brand promotion. Laura holds a Bachelor of Business Administration degree from Universidad de Castilla-La Mancha, focusing on Business/Managerial Economics.