Erin Shoemaker

Erin Shoemaker is an experienced Quality Assurance Test Analyst currently with Susan Graham Consulting since March 2020. Prior to this role, Erin held positions as a Quality Assurance Analyst and Business Analyst at the Pennsylvania Employees Benefit Trust Fund from July 2015 to February 2020, focusing on research and auditing for accuracy in Accounts Receivable and Collections Departments. Erin's career also includes serving as a Business Analyst and Invoice Analyst for Public Consulting Group from January 2010 to July 2015, where responsibilities included statewide foster care invoicing systems and testing for system enhancements. Previously, Erin worked at American Specialty Health in various capacities from February 1999 to November 2009, including Business Analyst and Supervisor in the Membership Department, ensuring eligibility and benefits verification for health plan members. Erin holds an Associate in Arts in Business Studies from HACC, Central Pennsylvania's Community College, and a Social Media Consultant Certification.