Victor Casado is a seasoned Customer Success Manager with extensive experience in driving customer satisfaction and adoption of technology solutions. Currently at SUSE since January 2021, Victor focuses on ensuring customer success with SUSE/Rancher, aligning long-term plans with strategic business goals, and advocating for customer needs. Previously, at Rancher Labs, Victor maintained a similar role, emphasizing contract renewals and customer journey guidance. Victor has a strong foundation in customer success from a tenure at CloudBees, where the focus was on enhancing customer value and DevOps maturity. Earlier roles include technical consulting and project management in various telecommunications companies. Victor holds a Project Management Professional (PMP) certification from the Project Management Institute and a degree in Telecommunications Engineering from Universidad de Sevilla.
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