Adam Sargent is a Sr. Manager of Customer Experience at Sutherland Global Services, where they focus on enhancing customer satisfaction through training and quality management. Previously, Adam held various roles, including Manager of Quality and Training Strategy and Business Performance Manager, where they utilized their expertise in DMAIC process improvement and developed performance reporting and quality assurance programs. Adam also worked as a Program Trainer at APAC Customer Services and was a Department Manager at Dennis Sport Shop from 1999 to 2004. Currently, Adam is pursuing an Associate of Science in Marketing at NWTC.
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