Alaa Mokhtar is currently the Service Delivery Lead at Sutherland Global Services, bringing a wealth of experience in customer service and team management. Alaa has held various positions, including Retention Specialist at du and Customer Service Representative at Vodafone, where they demonstrated a commitment to delivering exceptional customer experiences. With a Master's degree in progress from the Alexandria Center for Hellenistic Studies and a prior degree in Greek and Roman Archeology from Alexandria University, Alaa has a strong educational background that complements their professional skills in performance coaching and process improvement.
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