Baher Farag is a service delivery and BPO expert with 15 years of experience specializing in exceptional customer experiences across various business functions, including account management and technical support. They currently serve as Head of Global Operations at Sutherland, leading a team of 1,200 associates across three sites in Egypt and India. Previously, Baher held roles such as Senior Operations Manager at Etisalat Global Services and Service Line Manager at _VOIS, where they drove significant operational improvements and enhanced client relationships. Their leadership has resulted in substantial growth and elevated customer satisfaction metrics throughout their career.
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