Bob Violata

Bob Violata is a seasoned professional with over 17 years of experience in IT-BPO management, specializing in service delivery and customer experience in the US and Australian markets. Currently serving as the Senior Director at Sutherland Philippines, Bob leads customer experience initiatives across multiple geographies while supporting over 10,000 FTEs. Prior to this role, Bob held various management positions at Concentrix, Teleperformance, and Tata Consultancy Services, focusing on US TELCO operations and retention strategies. Bob holds a Bachelor's degree in Registered Nursing from Our Lady of Fatima University.