Chetan Iyer is a global business leader with extensive experience in customer service operations across multiple industries, including FinTech, E-Commerce, BFSI, and Technology. They have held senior leadership positions at companies such as PayPal and Sutherland Global Services, where they drove significant improvements in customer satisfaction and operational efficiency. Chetan previously led large teams at organizations like Scope International and Mphasis, focusing on revenue growth and strategic management. They are passionate about developing high-performing teams and fostering inclusive cultures while implementing innovative solutions to enhance customer experiences. Chetan is currently serving as Senior Associate Vice President at Sutherland, leading banking and financial services delivery for select clients.
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