Deekshith Kumar

Deekshith Kumar is an experienced Workforce Management professional with a strong background in forecasting, capacity planning, scheduling, and real-time analysis. Currently serving as Associate Manager - WFM at Sutherland, Deekshith leads workforce management operations and employs data-driven strategies to optimize performance and enhance operational productivity. Previous roles include Senior Analyst at IntouchCX and Senior Workforce Management Specialist at Tech Mahindra and [24]7.ai, where Deekshith focused on operational efficiency, service level management, and cross-functional collaboration. Deekshith holds a B.Tech in Electronics and Communication Engineering from Hyderabad Institute of Technology and Management.