Douglas Monroy

Douglas Monroy is a Global Senior Director of Delivery Excellence at Sutherland, bringing extensive experience in AI, RPA, business analysis, and project management across various industries including E-Commerce, healthcare, and technology. Previously, Douglas held several key roles at Sykes, such as Regional Lead and Global Lead Analyst, where they focused on customer-client analytics and operational strategies. In the hospitality sector, Douglas worked as a Front Desk Sales Agent at Princess by Hilton Hotel and as a Policy and Procedure Analyst at Radisson Hotel in El Salvador. With a strong background in quality assurance and operations, Douglas is well-versed in managing initiatives across APAC, EMEA, LATAM, and the US.