Jay Melgar is a Senior Manager of Human Resources with a total of 15 years of experience in the BPO industry. They currently manage local HR operations, supporting service delivery teams to enhance profitability and drive employee engagement programs. Previously, Jay held various roles at Teleperformance Philippines and Sutherland, including positions as a Tier 3 Representative and Human Resources Manager, where they were involved in employee onboarding, policy management, and compliance with labor laws. Jay earned a Bachelor's degree in Marine Transportation from Mariners Polytechnic College Foundation from 2004 to 2007.
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