Jonathan Capulong

Jonathan Capulong is the Director of Operations at Sutherland, bringing 17 years of experience in the customer service industry, including 7 years in the BPO sector and 10 years in captive center roles focused on software and development support. With a background in electronics and communication, Jonathan has successfully led multimodal customer support initiatives and implemented process improvements, driving significant performance and cost efficiencies. A certified Six Sigma Green Belt and project manager, they have a proven track record in team management and collaboration, contributing to enhanced customer experiences and operational excellence.