Karan Pathak

Karan Pathak has a diverse professional background in operations, customer service, and medical billing. Experience includes serving as a Medical Billing Specialist at Wipro from November 2022 to May 2024, where responsibilities involved creating and submitting medical claims to insurance companies within the US healthcare process. Prior to this role, Karan was a Team Lead - Operations at Square Capital from January 2020 to October 2022, managing a team of tele-sales and field sales agents. Karan's career began as a Customer Service Representative at TP from October 2016 to December 2019, handling customer inquiries across various communication channels. Following this, Karan worked as a WFM Analyst at Hexaware Technologies from June 2024 to June 2025, focusing on forecasting call volumes and workloads. Subsequently, Karan led process transitions as the Head - Transition & MIS at HireIntel India in July and August 2025. Currently, Karan is employed as a Tech Support representative at Sutherland starting in August 2025.