Kassem Mandour

Kassem Mandour is a dedicated professional with a Bachelor's degree in Food Safety and Quality from Alexandria University, anticipated in 2024, achieving a B+ grade. Kassem has gained practical experience in quality control through internships at Labanita and Harvest Foods Egypt in July 2022, and has been working as a Customer Service Representative at Sutherland since April 2025. In the customer service role, Kassem is responsible for managing customer inquiries, complaints, and requests over the phone, with a focus on providing accurate information and resolving issues to ensure customer satisfaction.