Mark Stephen Miguel has a diverse background in workforce management and analytics, with experience in both administrative and customer service roles across multiple companies. At UnitedHealth Group, Mark served as a Workforce Analyst from October 2013 to November 2015. Following this, Mark contributed to Sutherland as a Dialer Admin (LiveVox) and subsequently as a Senior Workforce Analyst, where responsibilities included overseeing workforce management systems to optimize staffing for inbound calls. Mark's career also includes a stint at SPi Global as a Customer Service Representative and Workforce Analyst, as well as a role as Workforce Analyst at Sitel from November 2015 to October 2017. Mark holds a Bachelor's degree in Electronics and Communications Engineering from AMA Computer College in Tarlac City.
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