Melissa Martinez is an experienced professional with a background in education and team management within the customer service and operations sectors. Melissa has held various roles, including Instructor de inglés at BERLITZ, Senior Team Manager and Account Manager at Sutherland Global Services, Operations Manager at Asurion, and Team Supervisor at Transcom. Key responsibilities have included designing educational programs, implementing performance improvement plans, managing client relationships, and ensuring operational excellence through data analysis and team development. Additionally, Melissa holds a specialization in Project Management from Universidad Sergio Arboleda and a degree in Business Administration from Fundación Universitaria San Martín.
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