Micah Chambers is a Lean Six Sigma Professional with over a decade of experience in the BPO industry, specializing in customer experience, quality assurance, analytics, and process improvement. Micah currently serves as a Senior Manager in Process Improvement at Sutherland, overseeing global banking and financial verticals while mentoring project managers and driving Lean Six Sigma transformation. Previous roles include Senior Manager Business Intelligence and Technical Support Quality Assurance at ibex, as well as Quality Assurance Analyst at Conduent. Micah holds a Bachelor of Science in Logistics, Materials, and Supply Chain Management from Caribbean Maritime University.
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