Michael Gallo is a seasoned IT executive with over 20 years of experience in leading global technology organizations. Currently serving as the AVP of Contact Center as a Service at Sutherland, Gallo drives the implementation of a cloud-based CCaaS platform and successfully onboarded over 20 clients. Previously, Gallo held senior roles at Merrill Lynch and ADP, where they managed large-scale technology initiatives and reengineered service center processes. Gallo's educational background includes a Bachelor’s degree in Business Administration with a focus on Computer Systems from Bernard M. Baruch College.
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