Mike Ayala possesses a diverse background in customer service and content creation. From April 2012 to March 2014, Mike worked at Concentrix as a Customer Service Representative, providing phone support and basic technical assistance for a range of mobile devices. Following this role, Mike joined Sutherland Global Services in October 2014, where responsibilities included email customer service for Spotify, advancing to a Quality Specialist position that focused on quality assurance for email, chat, and messaging communications. In addition to customer service roles, Mike served as a Junior Editor at GamerFocus from March to September 2014, contributing news and events related to the gaming industry. Educational qualifications include a degree in Graphic Design from Fundación Universitaria Los Libertadores and a course in Dynamic Website Development from Universidad Piloto de Colombia.
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