MonGerard Beriso

MonGerard Beriso is a Senior Operations Manager at Sutherland Global Services, where they manage over 300 customer service and technical support professionals across the AU and US. They have extensive experience in various roles, including Operations Team Leader, Team Manager, and Senior Consultant, showcasing their ability to lead diverse teams in voice and non-voice environments. MonGerard earned a Bachelor of Science in Business Administration with a focus on Computer Management and Accounting from Ateneo de Naga University, where they developed a solid foundation to excel in service delivery and operational management.